Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping time for domestic orders?
Domestic orders are typically processed within 1-2 business days and delivered via express courier within 3-5 business days.
How do I care for my Mark Cross leather goods?
To preserve the quality of your leather, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
What is your return policy for online purchases?
We accept returns of unworn, undamaged items in their original packaging within 14 days of delivery. Please note that personalized or final sale items are non-returnable.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
Are your products covered by a warranty?
Mark Cross products are handcrafted to the highest standards. We offer a one-year warranty against manufacturing defects from the date of purchase.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately. Please contact our concierge team within one hour of purchase if you need to request any changes.